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Data Handling & User Rights

Privacy Policy

  1. Introduction

ClickBalance Online Solutions (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We comply with Article 13 of the Namibian Constitution (right to privacy), relevant sectoral laws, and anticipate compliance with the Draft Data Protection Bill of Namibia. Where applicable, we also align with international standards such as the EU General Data Protection Regulation (GDPR).

  1. Information We Collect

We may collect:

  • Personal details: name, email address, phone number, billing information.
  • Service-related data: records of services purchased, communications with us.
  • Technical data: IP address, browser type, cookies, and usage statistics.
  1. Purpose of Collection

Your data is collected for:

  • Providing and improving our services.
  • Processing payments and fulfilling orders.
  • Communicating with you about updates, offers, or support.
  • Ensuring website security and fraud prevention.
  • Compliance with legal obligations under Namibian law.
  1. Legal Basis for Processing

We process personal data based on:

  • Consent (e.g., newsletter subscriptions).
  • Contractual necessity (e.g., service delivery).
  • Legal obligations (e.g., financial reporting under the Financial Intelligence Act).
  • Legitimate interests (e.g., improving services, preventing misuse).
  1. Data Retention

We retain personal data only as long as necessary:

  • For service provision and legal compliance.
  • As required by Namibian tax and financial regulations.
  • Once no longer needed, data is securely deleted or anonymized.
  1. Data Sharing

We do not sell personal data. We may share information with:

  • Service providers (e.g., payment processors, IT support).
  • Regulatory authorities when legally required.
  • Third parties only under strict confidentiality and data protection agreements.
  1. Security Measures

We implement appropriate technical and organizational measures:

  • Encryption of sensitive data.
  • Secure servers and firewalls.
  • Restricted access to personal information.
  • Regular monitoring for breaches, with notification obligations under the Draft Bill.
  1. Your Rights

Under Namibian law and anticipated Data Protection Bill, you have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent at any time.
  • Object to certain processing activities.
  • Lodge complaints with the forthcoming Data Protection Supervisory Authority.
  1. Cookies & Tracking

Our website uses cookies to enhance user experience. You can manage cookie preferences via your browser settings.

  1. International Transfers

If data is transferred outside Namibia, we ensure adequate safeguards consistent with international standards (e.g., GDPR adequacy principles).

  1. Contact Us

For questions or to exercise your rights, contact: ClickBalance Online Solutions CC

Email: helga@acctaxnam.com

Phone: +264 61 402416

Address: 351 Sam Nujoma Drive, Klein Windhoek, Windhoek, Namibia